How to pick up the vehicle:

1. After making your reservation online and paying the deposit, you will receive a confirmation email.

2. 24 hours before your trip starts you will receive an email requesting you to complete the verification process, sign the rental contract, and pay the remaining balance.

3. When you arrive at the Anchorage Airport (ANC), call us at 907-205-4635 where a member of our team will verify the step above is complete. You can find courtesy phones located in baggage claim.

4. Our team member over the phone will direct you to the shuttle and provide lockbox access to retrieve the keys. This information will also be sent via email and text for your reference at the parking lot.

5. Upon arrival at the parking lot, you will be dropped off directly at the vehicle. Following the instructions previously given, you can enter the vehicle and drive off the lot to begin your trip!

How to drop off the vehicle:

1. 24 hours before your trip ends you will receive an email with instructions on how to drop off the vehicle.

2. You will return the vehicle back to the same lot where you first started your trip – 5401 Northwood Drive, Anchorage, Alaska 99507

3. When pulling into the lot you will scan the barcode provided and park in the designated Caribou Auto Rentals parking spots.

4. Lockup the vehicle keys after removing belongings from the vehicle.

5. The airport shuttle will pick you up directly at your parking spot taking you to Departures at the Anchorage Airport (ANC).